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    Frequently Asked Questions

Everything You Need to Know

A seamless, stress-free stay is in store at The Ryder Hotel in downtown Charleston. Find answers to questions you might have before, during, and after your stay with us.

Check-in time at the The Ryder Hotel is at 4 p.m. and check out time is at 11 a.m. We try to accommodate late check outs whenever possible, however, there may be an additional fee. Early check-in time will be extended with no extra fee when available.

Cancellations at our hotel in Charleston, SC must be made 72 hours prior to the day of arrival. Guests who do not cancel within this time will be charged for a one-night stay. Early departures without notice will result in a charge of a one-night stay.

The Ryder Hotel accepts all major credit cards.

The Ryder Hotel has a daily resort fee of $12. This includes:

  • A welcome beverage offered upon arrival
  • Complimentary drip coffee offered each morning
  • Pool access from 7AM to 10PM during your stay
  • Pivotal Fitness access
  • In room yoga mat for use during your stay
  • Bicycle rental (first come, first serve); complimentary WiFi; and pool towel usage

Generally, we cannot guarantee any room number or location, although we make every effort to grant special requests.

Four-legged friends are welcome! The Ryder Hotel is pet friendly. A pet cleaning fee of $150 per stay applies with a pet weight limit up to 50 lbs. Limit two pets per guest room, additional pet is $50 per stay.

Valet parking is offered at $40 per day with in and out privileges. Self parking is not offered and off street parking in the area is limited.

The Ryder Hotel is private property and maintains a strict policy against the use of its hotel grounds (all interior spaces, exterior grounds, etc.) for unauthorized professional or commercial photography/videography purposes. The Ryder Hotel encourages guests and visitors to take personal photography/videography of spaces throughout the hotel.

All professional photography/videography requests must be made through the marketing department.

For your comfort and safety, our hotel is a 100% smoke-free and vape-free establishment. Smoking in a designated non-smoking area is subject to fine. A $250 cleaning fee will be applied to guest rooms showing signs of smoking.

The Ryder Hotel, in partnership with Pivotal Fitness, offers guests state-of-the-art equipment and facilities along with various daily cycling and aerobics classes right next door. Please inquire with the front desk about the Ryder Fitness Pass. Additionally, yoga mats are included in every guest room should you want to practice at your own pace.

No. We do not offer transportation services, but when arriving at the airport, you will find a multitude of transportation options including taxis, vans and Ubers.

The Charleston International Airport is 12 miles away, about a 25-minute drive.

Both Sullivan’s Island and Folly Beach are located just 10 miles from the hotel.

There are select ADA compliant rooms which can be viewed here. Plus, most spaces around the hotel are accessible for guests with disabilities.

Yes, we are one of the few Charleston hotels with a pool in the area! Learn more about our outdoor pool here.